#Doniford bay haven park portable
#Doniford bay haven park zip

Never have i been spoken to or made to feel so small infront of people from such a huge establishment. This is not proffessional or good customer service, i paid over 600.00 to stay here, play an stay due to having nothing but great experienecs within haven at other sites. What if i bad a problem and i bad soiled them? Do i have to soil them to get clean sheets? What if somebody in my caravan had a disabilty? From then i left as i wasnt getting anywhere with the staff, my sister in law then went in to see if she cluld resolve the situation or speak to them as i wasnt getting anywhere an was rudley spoken to and tbe lady said she wasnt to be spoken to, so they would get a manager not at any point was my sister in law rude or abrupt to them. i was approched by a lady who was rude an abrupt tellin me about i should of booked in advance an nothing she could do as there working on limited capacity, i then asked for clean sheets due to havin to occupy children ag beach daily off site i was then asked «why do you need clean sheets have you soiled them?» In front of everyone in reception an the staff. When i spoke to another family on site they advised me to go reception as you can book on there which i wasnt aware on approaching reception to book on Friday ive been here since Monday and done nothing due to being full. Haven please if you are not offering breakfast let us guests know before we arrive!!!!!! A great park it just needs management to spend a little more time on detail especially the app and cleaners please clean the whole of the caravan.Įm to do together as a family which this holiday was ment for us to stay together and have fun and havent been able to do anything, havent been able to book any live lounge slots. The restaurant was great, really good food choices and easy to book.

#Doniford bay haven park zip

That said the staff on the activities were great and really encouraging especially on the Leap of faith, Zip wire and climbing wall. The activities really need to be booked early(before arrival) otherwise you will have very upset children, the spaces are snapped up so quickly. This needs to be made a lot clearer during booking, we would never have paid extra for a space that was unusable for a family of 2 sharing a larger caravan. The decking which we paid extra for, we pulled up to find it was just a veranda and with 4 adults and 3 kids not at all what we expected and useless.

#Doniford bay haven park portable

Most concerning both televisions in our caravan were months past the portable appliance checking dates? We drew this to the attention of the reception. Some areas in the lounge hadn't even been hoovered? This was such a shame because the caravans are beautiful and the one we had was in a lovely location. Due to health and safety, in certain circumstances, we may need to remove the session or close flumes, slides and/or pool areas.Shampoo and shower gel deposits all over bathroom shelves in main bedroom. **Pre-booking is required - please do not come to the pool without a booking.Please have your Play Pass to hand to access the pool. Please have your Play Pass to hand when you arrive at the session. *All sessions may be subject to change without prior notice and are subject to availability.

††height and/or weight restrictions apply Please note: All outdoor Pools and outdoor SplashZones/Lazy Rivers open from 08/04/22 - 30/09/22, weather permitting This park has: Indoor and outdoor heated pools**